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Stealth Computer's Commitment to Quality
Stealth.com Inc. (Stealth Computer)
is totally committed to delivering
quality and value for our customers,
by understanding their needs and
solving their problems. We are
totally committed to achieving 100%
customer satisfaction.
Since 2001, Stealth has been using a
registered Quality Management System
that's part of the globally-adopted
ISO 9001 standards program. The
rigorous work needed to achieve and
maintain that internationally
recognized
certification is just one way of
showing our current and prospective
customers, as well as our suppliers
and business partners, how serious
we are about quality -- and about
meeting and exceeding customer
expectations.
Improving
Organizational Performance
ISO 9001 is based on eight basic principles, applied to improve
organizational performance:
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Customer focus
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Leadership
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Involvement of people
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Process approach
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System approach to management
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Continual improvement
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Factual approach to
decision-making
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Mutually-beneficial supplier
relationships
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Why
is ISO 9001 so important?
ISO is not just about quality
products or services, it's a
reflection of the entire
organization. Companies achieving
the tough ISO 9001 standard have
shown they've put in place an
effective Quality Management System
that steadily drives improvements in
business performance.
ISO 9001 can be applied to any type
and size of organization, from small
businesses to the world's largest
corporations and government
institutions. ISO 9001 provides a
structured yet flexible framework
for a customer focused business
management system that will
continually drive business
performance improvement.
Enhancing
Customer Satisfaction
The
aim of ISO 9001 is to enhance
customer satisfaction through the
effective application of a Quality
Management System. This includes
processes for the continual
improvement of the system and the
assurance of conformity to customer
and applicable regulatory
requirements. The ISO registration
process is not a one time event but
a long-term commitment to quality
and total customer satisfaction.
Asking You
How We Measure Up
Each
and every quarter Stealth surveys
customers who have purchased from us
and asks them how we performed.
Customer feedback is monitored,
documented and acted upon to ensure
continual improvement in our
operations and customer satisfaction
levels. Customer feedback is a vital
part of our business.
About
SAI Global
 Stealth
is audited by SAI Global:
www.saiglobal.com, a leading
organization operating worldwide
that has issued thousands of
certificates in North American and
International management system
standards.
About ISO
Organization
ISO, the International Organization
for Standardization, (www.iso.org)
is a worldwide federation of
national standards bodies from some
130 countries. A non-governmental
organization started in 1947, ISO's
mission is to promote the
development of global standards that
will help international trade and
foster cooperation in the spheres of
intellectual, scientific,
technological and economic activity. |
